Shipping Policy

At SUBTTL, every order is individually quality-checked, carefully folded and securely packed before it leaves our facility.

Order Processing

• Orders are typically processed within 24 business hours after confirmation.
• During product launches, promotional events or public holidays, processing times may be slightly longer.
• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email and/or SMS.

Delivery Timelines

Estimated delivery timelines are:

• Metro Cities: 2–4 business days
• Tier 1 & Tier 2 Cities: 3–6 business days
• Remote Locations: 5–8 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier operations or other unforeseen circumstances.

Shipping Charges

• Complimentary shipping is available on all prepaid orders across India.
• Cash on Delivery is available exclusively to SUBTTL Circle members.

Order Tracking

Once your order is shipped, you will receive a tracking link via email and/or SMS, allowing you to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, recipient unavailability or refusal to accept the shipment, the order may be returned to us.

Address Changes

Shipping addresses can only be modified before an order has been dispatched. If you need to update your address, please contact our customer support team as soon as possible.

Shipping Delays

While we work with trusted logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and will always assist in tracking your shipment.

International Shipping

SUBTTL currently ships within India only. International shipping will be introduced in the future.

Cash on Delivery (COD) Framework

Cash on Delivery is available to all customers on subttl.com, subject to real-time eligibility screening carried out by our payment gateway partner at the time of order.

How it works:

• If your order is assessed as risk-free, you may complete your purchase via COD with no advance payment required.
• If your order is flagged for any level of risk, a partial advance payment will be required to confirm the order, with the remaining balance payable in cash at the time of delivery.
• This assessment is generated automatically and individually for each order. It is carried out entirely by our payment gateway partner and is not something SUBTTL can override, waive, or apply manually on a customer's behalf.

Advance payments:

Where an advance payment is required to confirm a COD order, this amount is refundable in accordance with our [Return & Refund Policy]. Refunds for cancelled or returned COD orders are processed in the same manner as refunds for prepaid orders.

Availability:

COD may not be available for all orders, order values, or delivery locations. This is determined automatically at checkout and may vary based on factors including delivery address and order risk assessment.

A note on fairness:

COD terms are applied uniformly to every customer through the same automated process, irrespective of order history or account status. SUBTTL does not set individual COD terms for any customer.

Need Assistance?

For any shipping-related questions, please contact us at:

Email: care@subttl.com

Our customer support team aims to respond to all enquiries within one business day.