Every SUBTTL piece is designed, quality-checked and packed with care. If something isn't right, we'll help you put it right.
• 7 days from delivery to request a return or exchange.
• Return one piece or several. You don't need to return the whole order.
• Size and colour exchanges are complimentary, one exchange per piece.
• Refunds are issued once your piece passes our quality check.
These conditions apply to returns and exchanges. A piece must:
• Be unused, unwashed and unworn.
• Have all tags, labels and packaging intact.
• Be free from stains, perfumes, deodorants, alterations or any sign of use.
• Be returned with any complimentary items that came with the order.
• Pass our quality inspection when it reaches our warehouse.
SUBTTL may decline a return or exchange if these conditions are not met.
You can return one or more eligible pieces from an order. Choose the pieces and quantity on the Returns & Exchanges page, and add a clear photo of each piece.
1. Submit your request within 7 days of delivery.
2. Once approved, we arrange a reverse pickup wherever service is available.
3. Where pickup is not available, we may ask you to ship the piece back yourself. Our support team will confirm any eligible courier reimbursement.
4. After the piece reaches us and passes inspection, your refund is initiated.
Refunds are processed only after the returned piece passes our quality inspection. You choose how to receive your refund when you submit your request.
Prepaid orders
• Original payment method, typically within [5–7] business days, depending on your bank or payment provider.
• SUBTTL Store Credit, generally within [2] business days.
Cash on Delivery (COD) orders
Bank transfer.• Bank transfer. Once your return is approved, you'll be asked to add your bank account details on the Returns & Exchanges page. We pay the refund within 2 business days of the piece passing inspection. We can't refund COD orders by UPI.
• SUBTTL Store Credit, generally within [2] business days.
Bank details are collected securely through our returns partner and used only to pay your refund. See our Privacy Policy.
Store Credit is added to your SUBTTL account and can be used on any future order on our website Validity is 18 months.
If the fit or colour isn't right, you can exchange a piece for another size or colour at no extra shipping or exchange charge.
• Request within 7 days of delivery on the Returns & Exchanges page.
• Each piece can be exchanged once.
• Once approved, we arrange a complimentary reverse pickup wherever service is available.
• After the piece passes inspection, we dispatch your replacement at no additional shipping cost.
• Exchanges depend on stock. If your size or colour is unavailable, you can choose another piece of the same value or receive Store Credit.
• Pieces bought in clearance or promotional sales, or marked Final Sale, can't be exchanged unless damaged or defective.
The following can't be returned unless they arrive damaged, defective or incorrect:
• Products marked Final Sale or Non-Returnable.
• Gift cards.
• Complimentary products received as part of a promotion.
• Any piece used, washed, altered or damaged after delivery.
Product-specific exclusions are stated on the product page.
Every order is quality-checked before dispatch. If yours arrives incorrect, damaged or incomplete, tell us within 48 hours of delivery. To help us resolve it quickly, we may ask for:
• An unboxing video, recorded from the moment the package is opened.
• Clear photos of the outer packaging, shipping label and the piece received.
Once verified, we'll arrange a replacement, exchange or refund at no cost to you.
Start from the Returns & Exchanges page or write to us.
=> Returns Page
Email care@subttl.com. We aim to reply within one business day.